If you have any questions regarding your order please fill out the contact form with your name, order number, and detailed question. We will contact you during normal business hours, Monday - Friday.
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What printing method is used for the apparel?We utilize direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly. (See the section below for further washing instructions)
Quality & Washing InstructionsPrinted apparel (direct-to-garment) To ensure the quality and integrity of the garment, printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. With an initial water temp not exceeding 30°C or 65–80°F Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items. DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print. Embroidered apparel Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned. After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting. If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron. All-over printed apparel, hats, fabric, and swimwear All-over printed apparel and fabrics can be machine-washed cold with like colors, without bleach. Don’t dry-clean or tumble-dry the apparel. You can iron it with a low heat setting.
Why does my shirt have a vinegar smell?When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.
Order IssuesIn the unlikely event that you have received a defective, damaged, or incorrect item, please contact email@example.com with your order number, as well as a photo of the damages, or the wrong item you received. We do our best to help in all situations, but we cannot be held liable due to errors committed by USPS, Fedex, UPS or DHL and/or addresses entered incorrectly at checkout. If a package is undeliverable/unclaimed/damaged/missing, it is the customer’s responsibility to follow up with the shipping service directly. Just Be Africa is not responsible for lost, unclaimed, damaged, missing and/or undeliverable packages. CLICK HERE FOR DHL CLAIMS CLICK HERE FOR USPS CLAIMS CLICK HERE FOR FEDEX CLAIMS CLICK HERE FOR UPS CLAIMS
Inventory & AvailabilityJust starting out, our shop is small, and we try to keep up with stock availability. Please understand that returns and exchanges may be a longer process than we would like due to our limited quantities and sell-outs.
International Returns & ExchangesFor international orders, please note that in some cases your country may charge you duties, taxes, or import fees. We have no control over those and are not responsible for those fees!